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Mercy Health

In a competitive environment, Mercy Health wanted to expand their footprint of Primary Care doctors, Specialists and long-term care facilities by taking advantage of Stark Law relaxation. The objective was to create a “single EMR Record” environment where patient’s transitions of care are managed between providers.

RDI’s understanding of clinical workflows and the importance of the effective use of health information technology allows us to support and implement technology without interrupting patient care. This strategy simultaneously ensures improved outcomes for every patient. Additionally, RDI possess a deep understanding of government regulations around HIPAA compliance and meaningful use.

With our methods, Mercy Health was able to integrate the following improvements to their systems: network monitoring and support, troubleshooting for anti-virus, firewall and Citrix issues, ongoing technical support for affiliate offices in addition to gaining access to an internal support team for on-demand software assistance.

Overall, the impact of this initiative increased customer satisfaction by 55%, raised affiliate physician recruitment by 130%, and augmented a 90% retention rate for all affiliate physicians. This success allowed Mercy Health to implement one of the first and largest Accountable Care Organizations (ACO’s)  in the USA.