Managed IT Services
Proudly serving Pittsburgh since 1978
RDI is your trusted local managed IT provider company in the Pittsburgh, PA area. When you partner with us, you will get more than a vendor. You’ll get a partner that understands your business and will provide your company with a wide variety of managed IT support services and solutions that meet your unique needs. Contact us today!
Why Managed IT Support Services
Do you have an IT support plan? If not, you could be setting your business up for failure.
Technology is a crucial element in modern business. Each day, your employees use networks, computers, and phones, among others, to perform their roles. If such systems are not efficient, productivity will be significantly affected.
Moreover, while IT is supposed to be an enabler for your company, it can also become an obstacle. This is if you fall victim to the increasing threat of cyber-attacks. Given that you’re a growing company, you may not have the capacity to manage your IT effectively. And even if you do, it’ll be time-consuming and expensive.
As a managed IT company, we understand the ins and outs of keeping IT running smoothly and in peak condition. We’ll provide you with managed IT support services, allowing you to focus on growing your business.
Managed IT Support Services
As your managed IT provider, our task is simple; to ensure you get the most out of your technology and personnel. To achieve this, we offer a comprehensive range of services to ensure all your IT needs are met.
1. Hardware and Software Procurement
For you to get the best out of your IT infrastructure, you should start with the right foundation. In this regard, the hardware and software you use must have the capacity to meet your needs.
Before we begin any work, our IT specialists will have consultative meetings with your team. The goal of these sessions is to figure out your IT needs and objectives. If you’re not aware of what they are, don’t worry. That’s why we’re here; we’ll help you figure it out.
But that’s not all. We know how daunting and time-consuming it can be to purchase software and hardware. Our experts can manage the procurement process from start to finish. This also includes retiring old hardware to installing and maintaining the new ones.
As mentioned, cybersecurity is a major concern for companies of all sizes. Understandably, you may not have the resources or expertise to keep cyber threats at bay effectively.
With our managed IT support services also comes cybersecurity solutions. We’ll help you develop robust cybersecurity policies and procedures. Moreover, you’ll have access to our team of cybersecurity specialists.
3. Network Monitoring and Management
On matters of IT, getting the right infrastructure is essential but not enough. Over time, issues are bound to arise. As they do, efficiency will gradually reduce, thus affecting productivity. Therefore, once you get your IT network up and running, you need to keep it at peak condition.
Luckily for you, this won’t be a concern as we offer network monitoring and management. We’ll monitor network components such as firewalls, routers, and switches round-the-clock. If our system detects any issues, alerts will be sent to relevant personnel to have them addressed promptly.
With this, you can be confident that your IT environment will always be operating at peak performance.
4. On-Site and Remote Support
The whole purpose of managed IT support services is to take the hassle of dealing with IT issues from your hands. This is why we offer reliable support services. Should an issue arise, we have remote teams on call at all times to help you. They’ll help your IT staff diagnose and resolve issues.
However, remote assistance does not always suffice. If that’s the case, we will dispatch IT experts to your premises to assist your team.
5. Backup and Disaster Recovery
In a data-driven business landscape, capitalizing on the data you have is essential if you want to accelerate growth. As you advance your IT infrastructure and capabilities, you’ll generate more data than ever. In turn, you’ll also need to increase data storage capacity.
But what happens if your data is corrupted or lost? For many businesses, this often means rebuilding databases from scratch. For you, it will be much easier. This is because we offer backup and disaster recovery. Should there be an issue with your data, you won’t experience lengthy and costly disruptions to operations.
Benefits of Managed IT Support Services
Undoubtedly, it’s possible to build an in-house team to manage your IT needs. However, that doesn’t mean you should do it. Our managed IT support services have a ton of benefits you don’t want to miss.
Expertise and Experience – Access a team of IT experts with years of experience. Moreover, their sole focus each day is to provide managed IT support services to businesses such as yours.
Increased Efficiency and Productivity – We ensure you enjoy reliable IT throughout. Combined with your employees’ ability to focus more on core business functions, it increases productivity.
High Return on Investment – In addition to spending less on IT, you’ll access a larger team of professionals and top-grade technology, giving you a higher ROI.
Security – Our cybersecurity experts are always looking for developments in threats and security measures to ensure you remain ahead of hackers.
Fully-Managed or Co-Managed – Depending on your needs, we can handle your IT needs fully or co-manage with your IT department if you want some involvement.
Flexibility to Scale – Your IT needs can vary at different points of the year depending on changes in demand. If so, you can easily scale up or down your managed IT support base, depending on your needs.
Why Choose Us
As a growing company, how you adapt and leverage technology will have a huge bearing on your success. Therefore, it is essential to choose a reliable Managed IT provider.
At RDI, we offer managed IT support services you can count on. Beyond our large team of IT experts, you’ll also get customized solutions, 24-hour supports, and excellent customer service. So, reach out to us today to get started.