Do You Need Help Desk Support to Provide Telehealth Services for Your Patients?
Currently during the COVID-19 pandemic, patients may use telecommunication technology for office, hospital visits and other services that generally occur in-person. The provider must use an interactive audio and video telecommunications system that permits real-time communication between the distant site and the patient at home.
Distant site practitioners include physicians, nurse practitioners, physician assistants, nurse midwives, certified nurse anesthetists, clinical psychologists, clinical social workers, registered dietitians, and nutrition professionals. It is imperative during this public health emergency that patients avoid travel, when possible, to physicians’ offices, clinics, hospitals, or other health care facilities where they could risk their own or others’ exposure to further illness.
Setting up 2-way interactive audio-video telecommunication apps on smart phones, tablets and computers
Download patient portal apps, like My Chart, and navigating their features
Troubleshoot & test video camera, microphone and speaker volume
Step-by-step instructions on how to use applications like Skype, Zoom, Apple, FaceTime, Google Hangout video, Whatsapp, and Facebook Messenger video chat
How to position themselves in front of the camera
How to connect/disconnect from audio-video calls
Join RDI in Supporting Disaster Relief Initiatives.
Donate to the CDP COVID-19 Response Fund Help CDP support preparedness, containment efforts, response and recovery activities for those affected by COVID-19 and for the responders.
Julie Eversole, Operations Manager - Lung Center of America