Systems Improvement: Managed IT Services

The Challenge

A buyer was evaluating a potential acquisition of an energy-efficient commercial lighting fixtures manufacturer (“Company”). There was concern with the overall IT system performance and how it could support growth. RDIT was brought onboard to complete a critical Information security assessment as part of the initial due diligence process.


Upon deployment, the RDIT team, including a fractional Chief Information Security Officer, found multiple deficiencies and vulnerabilities in the Company’s Cybersecurity, Backup, and Support systems: hardware at the end of its lifecycle had a high likelihood of catastrophic failure; inefficient cobbling together of systems created Cybersecurity and Disaster Recovery vulnerabilities; no overall IT strategy was in place and no systemic reviews had been conducted. The delivered assessment was thorough, clear and understandable for “non-techs”.

The buyer leveraged this in the final purchase of the Company and hired RDIT to complete the necessary changes outlined in the assessment. RDIT worked with the new management team to revamp the infrastructure and processes and eliminate Information Technology silos within the organization. The goal was to fully incorporate Cybersecurity and Business Continuity initiatives into the Company’s aggressive growth strategy. Using industry-best resources, RDIT implemented a “5 year future-proofing” strategy to support not just the Company’s overall systems health, but its imminent move to 24×7 operations


Employing cross-functional teams, RDIT completed the implementations– from wiring to hardware. As a result, the security of Company’s IT Systems was greatly enhanced. Systems are now faster and more efficient. Risks have been mitigated. Productivity has increased. A 24×7 IT Help Desk has been established—an instrumental development for supporting Company’s growth and reducing the operational costs of supporting IT systems.


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